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There is a lot of confusion around branding, there are multiple definitions, so what is branding? Decades ago branding was defined as a name, slogan, sign, symbol or design, or a combination of these elements that identify products or services of a company. The brand was identified of the elements that differentiated the goods and or service from the competition.
Today brand is a
bit more complex, but even more important in today’s world of
marketing.
It’s the
perception that a consumer has when they hear or think of your
company name, service or product. That being said the
word “brand” or “branding” is a moving target and evolves with the behavior
of consumers, I think of it as the mental picture of who you as a
company represents to consumers, it’s influenced by the elements, words,
and creativity that surround it.
What Should a Brand Do?
Branding is
not only about getting your target market to select you over the
competition but about getting your prospects to see you as the sole provider of
a solution to their problem or need.
The objectives that a good brand will achieve include:
·
Clearly, delivers the message
·
Confirms your credibility
·
Emotionally connects your target prospects with your product and
or service.
·
Motivates the buyer to buy
·
Creates User Loyalty
Branding and Understanding Your Customer
To succeed
in branding, you must understand the needs and wants of your customers and
prospects.
It is achieved
by integrating your brand strategies through your company at
every point of public contact. Think of branding as the expression of who you
are as a company or organization and what you offer. Sound difficult? Think of
it like this if a brand could speak it would say:
·
I am ________________.
·
I exist because ________________.
·
If you relate to who I am and why I exist you might like me, you
can buy me, and you can tell others about me.
As consumers begin to identify with
you, your brand will live in the hearts and minds of customers,
clients, and prospects. It is the sum total of their experiences and
perceptions, some of which you can influence, and some that you
cannot.
The Importance of Branding
A strong brand is invaluable as the battle for
customers intensifies day by day. It's important to spend time investing in
researching, defining, and building your brand. After all, your brand is the
source of a promise to your consumer.
Your brand is
a foundational piece in your marketing communication and one you do not want to
be without. Branding is strategic and marketing is tactical and what you use to
get your brand in front of consumers. That's why it carries a great
deal of importance within a business or organization as
well.
Brand serves
as a guide to understanding the purpose of business objectives. It enables you
to align a marketing plan with those objectives and fulfill the
overarching strategy.
The effectiveness
of brand doesn't just happen before the purchase, but it's also about the life
of the brand of the experience it gives a consumer.
Did the product or
service perform as expected? Was the quality as good as promised or
better? How was the service experience? If you can get positive answers to
these questions, you've created a loyal customer.
Brand not only
creates loyal customers, but it creates loyal
employees. Brand gives them something to believe in, something to stand behind.
It helps them understand the purpose of the organization or the
business.
A Basic Checklist to Evaluate Your Brand
Branding can be
confusing, so how do you know if your brand is strong enough to give
you the internal and external value that you need in your
marketing?
·
Does your brand relate to your target audience? Will they instantly
"get it" without too much thought?
·
Does your brand share the uniqueness of what you offer and why
it's important?
·
Does it reflect the brand promise that you are making to who you
are targeting as well as to your internal audience?
·
Does your brand reflect the values that you want to represent as
a customer?
Let these questions
serve as a guideline in the development of your brand. If the answers are
not clear you may want to return to the drawing board and refine the
branding process.
A brand should be
an instant "ah-ha" it should require very little thought and
contemplation.
By Laura Lake
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